| Product Status | Active |
| Support Status | Active |
| SLA Target Tier | Tier 1 |
| Priority | Release Type | Acknowledgement | Resolution |
|---|---|---|---|
| Critical/Urgent | Hot Fix | 4 business hours | 24 hours |
| High | Maintenance | 8 business hours | 1 week |
| Medium/Normal | Scheduled | 2 business days | 2 months |
| Low | Scheduled | 2 business days | 6 months |
All Systems Operational
User Authentication
Operational
Laboratory Information Management System
Operational
Assets
Operational
Work Events
Operational
Company
Operational
Settings
Operational
CalStudio Compose
Operational
Procedure Authoring
Operational
CalStudio Conduct
Operational
Procedure Execution
Operational
AWS backup-us-west-2
Operational
AWS cloudwatch-us-west-2
Operational
AWS s3-us-west-2
Operational
AWS rds-us-west-2
Operational
AWS elasticbeanstalk-us-west-2
Operational
AWS ses-us-west-2
Operational
AWS route53
Operational
AWS route53resolver-us-west-2
Operational
AWS cloudfront
Operational
AWS backup-us-east-2
Operational
AWS ec2-us-west-2
Operational
AWS vpc-us-west-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.