Product Status	Active
Support Status	Active
SLA Target Tier	Tier 1

Priority	Release Type	Acknowledgement	Resolution
Critical/Urgent	Hot Fix	4 business hours	24 hours
High	Maintenance	8 business hours	1 week
Medium/Normal	Scheduled	2 business day	2 months
Low	Scheduled	4 business days	6 months

Partial Outage of Multiple Features

Incident Report for CalStudio

Resolved

A fix has been deployed to resolve the issue that was identified and we have confirmed that the affected customers are again operational.

Posted Apr 22, 2026 - 17:24 UTC

Identified

Some customers are currently unable to access various parts of CalStudio. We have identified a potential fix and are testing to ensure it resolves the issue.

Posted Apr 22, 2026 - 17:16 UTC

This incident affected: Laboratory Information Management System (Assets, Company).