Product Status Active
Support Status Active
SLA Target Tier Tier 1
Priority Release Type Acknowledgement Resolution
Critical/Urgent Hot Fix 4 business hours 24 hours
High Maintenance 8 business hours 1 week
Medium/Normal Scheduled 2 business day 2 months
Low Scheduled 4 business days 6 months

All Systems Operational

User Authentication Operational
90 days ago
100.0 % uptime
Today
Laboratory Information Management System Operational
90 days ago
99.99 % uptime
Today
Assets Operational
90 days ago
99.99 % uptime
Today
Work Events Operational
90 days ago
100.0 % uptime
Today
Company Operational
90 days ago
99.99 % uptime
Today
Settings Operational
90 days ago
100.0 % uptime
Today
CalStudio Compose Operational
90 days ago
100.0 % uptime
Today
Procedure Authoring Operational
90 days ago
100.0 % uptime
Today
CalStudio Conduct Operational
90 days ago
100.0 % uptime
Today
Procedure Execution Operational
90 days ago
100.0 % uptime
Today
AWS backup-us-west-2 Operational
AWS cloudwatch-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS elasticbeanstalk-us-west-2 Operational
AWS ses-us-west-2 Operational
AWS route53 Operational
AWS route53resolver-us-west-2 Operational
AWS cloudfront Operational
AWS backup-us-east-2 Operational
AWS ec2-us-west-2 Operational
AWS vpc-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
CalStudio Website
Fetching
CalStudio LIMS APIs
Fetching
CalStudio Asset Service APIs
Fetching
CalStudio Location Service APIs
Fetching
CalStudio Procedure Service APIs
Fetching
CalStudio Product Catalog Service APIs
Fetching
CalStudio Work Event Service APIs
Fetching
Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Resolved - A configuration issue was preventing the file upload from completing. This has now been resolved and the file upload is again working on Service Event creation.
Jun 4, 04:57 UTC
Investigating - We are currently investigating the issue and will update as additional information becomes available. The upload of files on the Service Event creation screen is silently failing (no error is displayed to the user).
Jun 4, 04:51 UTC
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.