Product Status Active
Support Status Active
SLA Target Tier Tier 1
Roadmap Link
Priority Release Type Acknowledgement Resolution
Critical/Urgent Hot Fix 4 business hours 24 hours
High Maintenance 8 business hours 1 week
Medium/Normal Scheduled 2 business day 2 months
Low Scheduled 4 business days 6 months

Client service outage

Incident Report for CalStudio

Resolved

This outage was part of planned maintenence while deploying updates to core services leveraged by CalStudio.
Posted Nov 04, 2026 - 02:15 UTC

Monitoring

The service is back up, we are monitoring and continuing to investigate.
Posted Nov 04, 2026 - 01:56 UTC

Investigating

We are currently investigating the issue.
Posted Nov 04, 2026 - 01:50 UTC
This incident affected: Laboratory Information Management System (Clients).