Product Status	Active
Support Status	Active
SLA Target Tier	Tier 1

Priority	Release Type	Acknowledgement	Resolution
Critical/Urgent	Hot Fix	4 business hours	24 hours
High	Maintenance	8 business hours	1 week
Medium/Normal	Scheduled	2 business day	2 months
Low	Scheduled	4 business days	6 months

Uploading Files to Service Events Not Working

Incident Report for CalStudio

Resolved

A configuration issue was preventing the file upload from completing. This has now been resolved and the file upload is again working on Service Event creation.

Posted Jun 04, 2026 - 04:57 UTC

Investigating

We are currently investigating the issue and will update as additional information becomes available. The upload of files on the Service Event creation screen is silently failing (no error is displayed to the user).

Posted Jun 04, 2026 - 04:51 UTC

This incident affected: Laboratory Information Management System (Assets).